# Words on your site

The product does not hard-code “member”, “class”, “coach”, “client”, or “technician” in screens, URLs, or tables. Your site config supplies the words.

## What you can change

Three sets of words:

- **Customer** — member, client, customer
- **Session** — class, visit, appointment (for group sessions today)
- **Staff** — coach, technician, staff member

Ask your agent: “Call customers members, sessions classes, and staff coaches.” They edit `site/config/site.config.ts`. After merge, admin and the portal use those words.

## What stays the same

A few membership sentences still say **members**, including **Let members cancel online**. That is product copy, not your vocabulary.

URLs stay the same: `/admin/customers`, `/portal`, `/schedule`. Only the labels change.

Gyms vs trades is not a mode you pick. It is the starter you began from, plus which [features](./turning-features-on.md) you turned on.